Hi John,
Thank you for your feedback, and we're glad to hear you're happy with the Zooz switches and that we shipped your order promptly.
We're sorry your package was delayed by USPS. Unfortunately, once a package is in the carrier's hands, we don't have any control over their transit times or unexpected delays. We completely understand how frustrating that can be.
Based on your review, it sounds like your rating is related to the shipping carrier rather than the product or the service we provided. If that's the case, we'd really appreciate it if you would consider updating your review to better reflect your experience with the product and our service. Reviews have a significant impact on small businesses like ours, and lower ratings due to carrier delays can make it appear there was an issue with the product when there wasn't.
We keep USPS as our default shipping option because it's significantly less expensive than UPS or FedEx, and the overwhelming majority of USPS shipments arrive within 2 to 3 business days. We try to keep shipping costs as low as possible for our customers while still providing a reliable service. For customers who prefer a different carrier, we're also happy to manually invoice for UPS or FedEx shipping upon request before an order is placed.
As a gesture of goodwill, we'd also like to offer you free shipping on your next order to help make up for the delay you experienced. Just reach out to us before placing your order, and we'll be happy to take care of it.
Thank you again for your business, and we appreciate your consideration.